18+ Only

Privacy and Cookies Policy

1. Introduction to Privacy Practices

At Clarinet By Gray, operated by Gray Resonance Entertainment Ltd (NZBN 9429041234567), we take the privacy of our players seriously. This comprehensive Privacy and Cookies Policy explains how we collect, process, and protect your data when you interact with our free-to-play social casino environment. We are committed to transparency and to ensuring that your experience within the Silverwood Conservatory remains secure, compliant, and enjoyable. By using our platform, you acknowledge the practices described within this document.

2. Detailed Data Collection Breakdown

To provide our simulated gaming services, we collect several types of information:

  • Account Information: When you register as a Maestro, we collect your chosen username, email address, and encrypted password. This is essential for maintaining your Resonance Keys (RSK) balance, rank progression, and Harmonic Combo meter across sessions.
  • Gameplay Data: We monitor session durations, game choices (e.g., Woodwind Reels vs. Maestro's Wheel), and virtual betting patterns. This helps us refine the RTP volatility and improve the acoustic features of the platform.
  • Device and Technical Data: Information such as IP address, browser type, operating system, and device identifiers are collected to ensure platform compatibility, prevent fraudulent multiple account creations, and maintain security operations.
  • Communication Data: If you contact our Concierge service, we retain the correspondence to assist with your inquiries.

3. Extensive Cookies and Tracking Explanation

Cookies are small text files placed on your device to enhance navigation and functionality. We use the following categories of cookies:

  • Strictly Necessary Cookies: Required for the basic functioning of the website, including secure authentication and managing your virtual Resonance Keys session. These cannot be disabled.
  • Performance Cookies: These help us understand how players interact with the Conservatory Floor, allowing us to optimize load times for our symphonic assets and game logic.
  • Functional Cookies: Used to remember your preferences, such as audio toggles or rank display settings.
  • No Targeting/Advertising Cookies: As a strictly free-to-play platform, we do not employ third-party advertising cookies designed to target you with external gambling or commercial advertisements.

4. Third-Party Service Integrations Details

Clarinet By Gray may integrate with specific third-party service providers solely to maintain the platform's infrastructure. These may include secure hosting providers, email delivery services for account verification, and analytics platforms to monitor server health. We strictly prohibit any third-party service from utilizing your data for their independent commercial purposes. All third-party providers are vetted for compliance with international data protection standards.

5. User Rights Regarding Personal Data

Depending on your jurisdiction, you may have specific rights concerning your personal data. These generally include:

  • The right to access the data we hold about you.
  • The right to request rectification of inaccurate data.
  • The right to request erasure of your account and associated data (the "right to be forgotten"), which will irrevocably delete your Resonance Keys balance and rank.
  • The right to restrict or object to certain processing activities.

To exercise any of these rights, please contact our support team using the details provided below.

6. Data Retention Periods

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including meeting legal, accounting, or reporting requirements. Generally, player account data is kept for the duration of the account's active lifespan. If an account remains inactive for 24 consecutive months, we will initiate an anonymization process, permanently severing personal identifiers from gameplay statistics.

7. Security Measures

Our Security Operations Center employs robust technical and organizational measures to safeguard your information. This includes encryption of data in transit via TLS, secure password hashing, and regular vulnerability assessments of our gaming servers. While no internet transmission is entirely faultless, our commitment to security ensures that your purely simulated experience remains uncompromised.

8. Contact Details for Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy and Cookies Policy, please reach out to our Data Protection Officer at:

Email: support@clarinetbygray.com
Mail: Gray Resonance Entertainment Ltd, 14 Symphony Lane, Wellington Central, Wellington 6011, New Zealand.

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No Real Money Disclaimer

This platform is a social casino intended strictly for amusement. No real money gambling is offered, and no real-world prizes can be won. Resonance Keys (RSK) have no monetary value, cannot be withdrawn, and are used solely for in-game entertainment.